Effective Date: 12 February 2026
At Epoch Energy, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or engage our solar panel and battery installation services.
Information We Collect
We may collect personal information including your name, email address, phone number, installation address, property details, electricity usage information, copies of energy bills (if provided), and payment details where applicable.
When you visit our website, we may automatically collect certain information such as your IP address, browser type, device information, pages viewed, and cookies or analytics data.
How We Collect Information
We collect information when you submit a contact form, request a quote, book a consultation, call or email us, subscribe to marketing communications, or engage our services. We may also receive information from third parties such as product suppliers, financing providers, energy retailers, or government bodies where required for service delivery or rebate processing.
How We Use Your Information
We use your personal information to provide solar panel and battery installation services, prepare system designs and quotations, assess eligibility for government rebates or incentives, process payments, respond to enquiries, improve our website and services, and send promotional communications where consent has been provided.
Government Rebates and Compliance
Where applicable, we may collect and provide required information to government agencies, regulatory authorities, or approved agents to process solar or battery rebate applications and comply with industry regulations. Only information necessary for compliance and rebate processing will be shared.
Disclosure of Personal Information
We may disclose personal information to licensed electricians and contractors, product suppliers and manufacturers, payment processors, financing providers, government authorities, and IT service providers. We do not sell or rent your personal information to third parties.
Cookies and Analytics
Our website may use cookies and analytics tools to improve functionality and understand user behaviour. You may disable cookies in your browser settings, however this may affect website performance.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure through appropriate technical and organisational measures.
Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated. To make a request, please contact us using the details below.
Marketing Communications
We may send you information about our services, special offers, or government rebate opportunities. You may opt out of marketing communications at any time by contacting us directly or using the unsubscribe link provided.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact: Epoch Energy.
Email: info@epoch-energy.com.au
Phone: +61 450 559 888
